If you are not completely satisfied with your purchase, please contact us to return or exchange your item(s) within 30 days of the delivery date, with proof of purchase. Note that returns or exchanges are not accepted for special orders, items that have been installed, items no longer in their original packaging, and other items listed below. Other exclusions may apply. Please contact us for details.
Exceptions - We cannot accept returns of:
• Products that have been installed or assembled
• Products that are not in the original condition and packaging
• Bedding or other linens that have been opened (even if washed).
• Products that are Made-to-Order, Custom or Special Order to your specifications
• Large quantities of the same product (6 or more)
Note that a request to return items may incur restocking fees subject to our manufacturers. We reserve the right to apply refunds in the form of a store credit in certain circumstances.
Upon return, your item will be inspected and exchanges, credits or refunds will be issued for the purchase price. Any taxes charged will be refunded in accordance with applicable laws. Delivery fees are non-refundable with the exception of manufacturer defects or transit damage. Salt House reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us for details.
Most products have a limited warranty of two years.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.